Consider the challenges facing technical communicators (i.e., technical writers) who design and produce medical device user manuals: First, their work must address the needs of an especially diverse ...

A viral video decries that there is no iPhone user manual. So, it's a good thing there are some easily downloadable, straight from Apple. If you don't know — and that is the point, few do — then what ...

I’ve long been captivated by the idea of creating a leadership “user’s manual.” The basic idea is that managers should create a short guide to their personality, work style and, yes, even quirks, so ...

In the olden days—say, the 1980s—if you bought a piece of technology, a paperback user guide came with it. It was the manufacturer's one big chance to explain its engineers' thinking to you, to ...